AgateRock

Privacy Policy

Last Updated: October 28, 2026

At Agate Rock (accessible via agaterock.com), protecting the privacy and security of our global collectors and visitors is one of our highest priorities. This Privacy Policy document outlines the types of personal data we collect, how we use it, and the strict measures we take to safeguard your information.

1. Information We Collect

To provide a seamless international shopping experience, we collect specific information when you interact with our website:

  • Personal Identity Data: Name, billing address, international shipping address, email address, and phone number provided during checkout or account registration.
  • Transaction & Payment Data: Payment details required to process your order. Note: We do not store full credit card numbers on our servers. All financial transactions are securely routed through encrypted, PCI-DSS compliant third-party processors (such as Stripe or PayPal).
  • Technical & Log Data: Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, and referring/exit pages to optimize website performance.

2. How We Use Your Information

We use the collected data strictly for legitimate business operations, including:

  • Processing, packing, and dispatching your natural mineral orders and custom cabochons.
  • Providing fully tracked worldwide shipping updates and customer support responses.
  • Preventing fraudulent transactions and ensuring the security of our e-commerce checkout system.
  • Sending periodic promotional emails regarding rare mineral restocks (only if you have explicitly opted into our newsletter).

3. Information Sharing and Third-Party Disclosures

We do not sell, trade, or rent your personal identification information to third-party marketing agencies. We only share data with trusted service providers essential to fulfilling your international purchase:

  • Global Couriers: Sharing your name, address, and phone number with international shipping carriers to guarantee safe door-to-door delivery.
  • Payment Gateways: Transmitting encrypted transaction details to secure payment networks for authorization.
  • Legal Compliance: Disclosing information only when explicitly required by international cross-border customs authorities or applicable laws.

4. Cookies and Web Beacons

Agate Rock uses standard cookies to enhance user experience, remember items in your shopping cart, and analyze traffic patterns. You can choose to disable cookies through your individual browser settings; however, doing so may limit certain e-commerce functionalities on our site.

5. Your Global Privacy Rights (GDPR & CCPA Compliance)

Depending on your geographical location (such as the European Economic Area or California), you are entitled to the following data protection rights:

  • The Right to Access & Portability: You can request digital copies of the personal data we hold about you.
  • The Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.
  • The Right to Erasure ("Right to be Forgotten"): You can request that we permanently delete your personal account data from our active databases, subject to binding financial audit regulations.

To exercise any of these rights, please submit a formal request to our privacy desk at support@agaterock.com.

6. Data Security Measures

We implement robust administrative, technical, and physical security layers including Secure Socket Layer (SSL) encryption protocols to maintain the safety of your personal information. While we strive for absolute protection, please note that no method of transmission over the internet is 100% secure.